5 Phases.
One Outcome.

We engage with HQ stakeholders to develop a structured, fact-based business case that enables confident decision-making and executive alignment.

• Business objectives and strategic intent
• Benefits, costs, and investment rationale
• Risk assessment and expected returns

We design the operating framework required to achieve the GCC’s strategic outcomes, balancing control, scale, and value delivery.

• Governance and decision-rights framework
• Positioning of the GCC within the global organization
• Workflows and processes that enable scalable, cost-efficient, and value-driven services

We provide data-backed market intelligence to evaluate and recommend optimal geographies for establishing or expanding a GCC.

• Talent availability and skill depth
• Cost structures and operating economics
• Regulatory, social, and corporate infrastructure
• Strategic alignment with enterprise objectives

Every GCC investment is anchored in a clear, evidence-based ROI model with defined outcomes and timelines.

• Tangible and intangible enterprise-level value
• Investment requirements and opportunity costs
• Risk scenarios and mitigation plans

We help clients determine the optimal capability approach based on cost, speed, risk, and strategic fit.

• Build: Develop in-house capabilities for maximum control and customization
• Buy: Acquire proven solutions for faster time-to-value
• Partner: Co-create or outsource for shared risk, expertise, and scalable growth

We work with business leaders to identify and prioritize workstreams best suited for the GCC.

• Categorization by complexity, value, risk, and maturity
• Near-term vs. long-term transition planning
• Workload prioritization based on strategic fit
• Capability gap assessment vs. existing strengths
• Alignment of GCC roles to the global operating model

Our HR advisory team designs a future-ready workforce framework to attract, develop, and retain the right talent at scale.

• Talent acquisition and workforce planning
• Learning & development pathways
• Employer branding and employee value proposition

We assess current digital and process maturity to ensure the GCC is positioned to compete in a digital-first environment.

• Process standardization and optimization
• Technology adoption and automation readiness
• Data-driven decision-making capabilities
• Continuous improvement mechanisms

We evaluate how prepared existing shared services are to transition into or scale as a Global Capability Center.

• Functional scope assessment
• Current-state analysis of people, process, and technology
• Benchmarking against industry and peers
• Roadmap and supporting business case

We help articulate a clear GCC vision and value proposition to align stakeholders and differentiate from traditional shared services.

We design the organization and talent model required to deliver the GCC’s mandate at scale—ensuring clarity on structure, roles, leadership, and skills before execution begins.

• Organization structure & role clarity
• Work transition and ramp-up roadmap
• Talent strategy & future skill architecture
• Job architecture & compensation benchmarking
• Leadership model & critical role design

We architect how work gets done by defining the end-to-end operating model—integrating processes, technology, governance, and controls to drive efficiency, scalability, and resilience.

• Process mapping & target-state maturity design
• Technology, automation & digital enablement roadmap
• Data, security & compliance architecture
• Delivery and engagement model design

We establish a fully compliant legal and financial foundation, ensuring the GCC is set up to operate seamlessly from day one.

• Entity formation and regulatory approvals
• Banking, payroll, and statutory registrations
• Legal, compliance frameworks, and operating policies

We build the physical and digital backbone of the GCC, coordinating multiple vendors and workstreams to deliver a secure, scalable, and production-ready environment.

• Real estate identification, fit-out, and program management
• IT network, cloud, and end-user technology setup
• Vendor selection, contracting, and procurement
• Physical and cyber security operations

We bring the GCC workforce to life—hiring the right talent, enabling leaders, and establishing a strong cultural and operational foundation.

• Talent acquisition and workforce onboarding

We establish a strong operating governance and performance rhythm to ensure accountability, transparency, and alignment with enterprise priorities.

• Operating governance model and cadence management
• SLA, KPI, and outcome tracking with executive reporting
• Demand management and scale-up support

We strengthen leadership capability and workforce readiness to sustain performance, enable mobility, and drive long-term engagement.

• Learning and leadership development programs
• Workforce planning, succession, and internal mobility
• Culture, engagement, and retention initiatives

We embed continuous improvement and risk controls to drive efficiency, resilience, and cost optimization at scale.

• Continuous improvement and productivity initiatives
• Quality assurance and enterprise risk management
• Vendor performance management and optimization
• Finance, tax, legal, and compliance continuity

We modernize how work is done by embedding digital, AI, and agile ways of working to drive step-change improvements in speed, quality, and scalability.

• Automation and AI-driven transformation
• Process redesign for efficiency and scale
• Platform modernization and technology stack upgrades
• Agile and product-centric operating models

We help the GCC expand its mandate and move up the value curve—from realignment to value creation—by rethinking capabilities, leadership, and the operating model.

• Standing up new functions and advanced capabilities
• Transition from cost alignment to value redesign
• Operating model and engagement model overhaul
• Leadership reset and cultural transformation
• Cost optimization through structural efficiency

We position the GCC for sustained relevance and leadership by investing in innovation, leadership, and responsible growth.

• Innovation, R&D, and Digital/AI COE setup